Refund policy

We hope you are satisfied with your purchase from FALCON GLOBAL SOURCING INC. This Refund & Return Policy explains how we handle returns, refunds, replacements, and related requests for orders placed through our Website.

Scope

This Policy applies to products purchased directly through our official Website and delivered within the United States.

Our products mainly include children’s wooden toys, wooden puzzles, stacking and sorting toys, educational play products, pretend-play sets, small home accessories, ornaments, and gift items.

Return Window

You may request a return within 30 calendar days from the date your order is marked as delivered, unless a different return condition is stated on the product page.

Return requests submitted after the 30-day period may not be accepted.

Return Conditions

To qualify for a return:

The product must be unused and in its original condition.
All original packaging, labels, manuals, accessories, parts, and inserts must be included.
The product must not be assembled, altered, damaged, stained, washed, or modified.
Proof of purchase, such as an order number or confirmation email, must be provided.

Returned products that show signs of use, improper handling, missing parts, scratches, odors, damage, or other conditions affecting resale may be rejected or subject to a partial refund.

Wooden Toys and Children’s Products

Children’s wooden toys must be returned unused, clean, complete, and in their original packaging.

Products that have been heavily used, damaged after delivery, incorrectly assembled, painted, modified, or returned with missing components may not qualify for a refund.

Minor natural variations in wood grain, color, texture, or finish are normal characteristics of wooden products and are not generally considered defects.

For hygiene and safety reasons, products that have been placed in a child’s mouth or used in a way that affects cleanliness may not be eligible for return.

Home Accessories and Gift Items

Small home accessories, decorative products, and gift items must be returned unused and undamaged.

Items that have been installed, hung, cut, altered, personalized, or damaged during use may not qualify for return unless the issue resulted from a confirmed product defect.

Gift wrapping, greeting cards, gift notes, and other prepared services are generally non-refundable once completed or shipped.

Personalized and Final Sale Items

Personalized, customized, made-to-order, or special-request products cannot normally be returned or refunded unless they arrive damaged, defective, or materially different from the order.

Products marked as Final Sale, Clearance, or Non-returnable are not eligible for return unless they arrive damaged or defective.

Contact Us Before Returning

Please contact us before sending any product back.

We may use different warehouses, fulfillment partners, or return locations depending on the product. The return address may be different from our company address or the address shown on the original package.

Email: info@falconglobalshop.com
Phone: +1 (541) 383-8665

Please provide:

Your name
Order number
Product you wish to return
Reason for the return
Photos or videos where applicable

If your return is approved, we will provide the correct return address and return instructions.

Returns sent without approval or to the wrong address may not be accepted or refunded.

Return Shipping Costs

If the return is caused by our error, such as receiving the wrong product or a confirmed defective item, we may provide a prepaid return label or reimburse reasonable return shipping costs.

For returns caused by a change of mind, incorrect selection, or personal preference, the customer is responsible for return shipping costs.

Original shipping charges are generally non-refundable unless the return resulted from our error.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or incorrect, please contact us within 7 calendar days of delivery.

Please provide:

Your order number
Photos of the product received
Photos of the outer packaging
Photos of the inner packaging
Clear photos or video showing the issue

Please keep the product and original packaging until the request has been reviewed.

After reviewing the information, we may offer a replacement, partial refund, full refund, or another suitable solution.

Refund Process

Once an approved return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow 7–14 business days for the refund to appear after it has been processed. The actual posting time may vary depending on your bank or payment provider.

Shipping fees, gift services, and additional handling fees may not be refundable unless the return was caused by our error.

Exchanges

We do not currently offer direct exchanges.

To purchase a different product, color, style, or design, please return the original item according to this Policy and place a new order through our Website.

Gift Orders

Refunds for gift orders are normally issued to the original payment method used to place the order.

We generally cannot issue a refund directly to the gift recipient unless otherwise approved or required by law.

Product Care and Safety

Always follow the product instructions, age recommendations, assembly guidance, and safety warnings provided on the product page or packaging.

Children’s products should be inspected by an adult before use. Do not allow a child to use a toy that is broken, cracked, incomplete, or has loose parts.

We are not responsible for damage caused by misuse, improper assembly, unauthorized modification, normal wear and tear, or failure to follow the provided care and safety instructions.

Contact Information

For questions about returns, refunds, or damaged products, please contact:

FALCON GLOBAL SOURCING INC
Email: info@falconglobalshop.com
Phone: +1 (541) 383-8665
Address: 9500 SW Barbur Blvd, Suite 305, Portland, OR 97219, United States